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PRIVACY POLICY

Effective Date: 24/07/2025

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Lakes Hospitality is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or make a booking.

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1. Who We Are Lakes Hospitality operates short-term holiday lets in the Lake District, including Ambleside and surrounding areas. Our website allows guests to explore properties, make bookings, and access local guides.

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2. What Data We Collect We collect and process the following categories of personal information:

  • Contact details: Name, email address, phone number

  • Booking details: Stay dates, party size, special requests

  • Payment details: Card or payment processing data (handled via secure third-party processors like Stripe or PayPal)

  • Browsing data: IP address, browser type, referral site, pages visited, and time spent on the site (via analytics tools)

  • Marketing preferences (if consent is given)

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3. How We Use Your Information We use your data for the following purposes:

  • To process and manage bookings

  • To respond to enquiries and provide customer service

  • To personalise user experience and improve our website

  • To send marketing emails (only if you have opted in)

  • To comply with legal or regulatory requirements

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4. Legal Basis for Processing We rely on the following legal bases:

  • Contractual necessity (e.g. processing a booking)

  • Consent (for marketing communications)

  • Legitimate interest (e.g. improving services and ensuring site security)

  • Legal obligations (e.g. retaining invoices for accounting)

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5. How We Share Your Data We do not sell or trade your personal information. We may share your data with:

  • Payment processors

  • Property management and cleaning partners (only where relevant to your booking)

  • Service providers helping us host or secure our website (e.g. Wix, analytics tools)

  • Legal authorities where required by law

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6. Cookies and Tracking Our website uses cookies to:

  • Understand usage patterns via Google Analytics or similar tools

  • Maintain login sessions or booking cart details

  • Improve your browsing experience

You can control cookies through your browser settings.

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7. Data Retention We retain booking and customer data only as long as necessary to fulfil the purposes outlined above, or to meet legal and financial record-keeping obligations.

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8. Your Rights As a UK or EU user under the GDPR or UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent (where applicable)

To exercise any of these rights, contact us via our website contact form

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9. Data Security We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption, firewall protection, and secure third-party platforms.

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10. Third-Party Links Our website may contain links to other sites (e.g. local attractions or partners). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

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11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

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12. Contact Us If you have any questions or concerns about this policy or your data, please contact:

Lakes Hospitality via our website contact form.

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By using our website, you agree to the terms of this Privacy Policy.

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